Tropic Tumble: Island Voyage

Delete your account

You can erase your online account and everything we keep about you. It takes one tap in the game, or one email.

In the game (fastest)

Open the game, go to Settings, and tap Delete online data. You need to be online. It erases your online copy, your sign-in link, and anything else we hold about you online. Your game on your phone stays, until you use Start over or remove the app.

By email (if you no longer have the game)

Write to jpottstudios@gmail.com with the subject "Delete my Island Voyage account". Please send it from the email address you used to sign in with Google or Apple, or include your support ID (it looks like TT-AB12-CD34 and is on your captain card). We may ask you one question to make sure the account is yours.

What we erase

• Your online copy of the game (captain name and face, coins, Pearls, rank, ship, kitchens, trades, settings, card album).
• Your sign-in link (the ID Google or Apple gave us, and your email if they shared it). If you used Sign in with Apple, we also cancel the Apple link.
• If you use pals or crews (not part of every version of the game): your pals, blocks, gifts and swap cards waiting, your crew membership and points.

What we may keep, and for how long

• A short safety record of reports made about you or by you: up to 12 months.
• Backups: erased with the next cleanup, within 30 days.
• Purchase records are kept by Google Play or the Apple App Store, not by us. To stop a Captain's Club subscription, cancel it in your store account (we cannot cancel it for you).

How long it takes

In the game it happens right away. By email we erase it within 30 days and write back when it is done.